Frequently Asked Questions

Dealership FAQs:

Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.

Q: Can I sell my car here even if I'm not buying a car from you?
A: Yes, we accept vehicles regardless of your plans to buy from us or not. We will either give you a cash offer or you can put it towards the total of a new vehicle from our inventory!

Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines!

Q: What's the difference between used and certified pre-owned vehicles?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Q: Can I buy a car online?
A: Yes! You can complete the entire buying or leasing process from the comfort of your home. Feel free to use our Feldman Virtual Assistant Tool to get started or give us a call for more info!

Q: What are your sales hours?
A: We are currently opened Monday/Thursday 8:30 am - 9:00 pm, Tuesday/Wednesday/Friday 8:30 am - 6:00 pm, and Saturday 8:30 am - 4:00 pm. We are closed on Sundays.

Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.

Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!

Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.

Q: Do you offer military discounts?
A: Yes, we offer a Military Consumer Cash program.
 
Q: Can I still trade my car in even if I haven't paid it off yet?
A: Yes, you can trade your car in with us even if you still have a payoff!
 
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.

Q: What vehicles are eligible for tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!

Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form on our website's navigation bar.

Q: Can I trade in any model car?
A: Yes, we accept all makes and models! 

Q: Do you offer discounts for college grads?     
A: Yes, current students and recent grads are eligible for a bonus cash allowance! We also offer bonus cash allowances for educators, first responders, and military personnel! 

Q: Do you offer commercial vehicles I can purchase for my business?     
A: Yes, we offer a commercial inventory that includes a variety of trucks, vans, and commercial vehicles that you can purchase for your business. 

Q: Can Feldman help me arrange financing?     
A: Yes, our finance department is happy to work with you and answer any questions you have. Give us a call or stop in the dealership to speak with our finance staff.

Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.

Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.

Q: Can I have a third-party mechanic inspect the car before buying?
A: We encourage transparency and want you to have confidence in your purchase. You can arrange for a third-party inspection at your own expense before finalizing the deal.